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Custom printed packaging for brands in the UK and worldwide. Request a free quote
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Delivery & Returns

Delivery

We ship from the UK with tracked UPS and FedEx services. Delivery options and costs are worked out, at checkout or in your quote, from the weight, size and destination of your order.

UK mainland

UK mainland orders are sent by tracked FedEx. Orders of £80 or more have free delivery to UK mainland addresses. Deliveries usually arrive 1 to 3 working days after dispatch.

Northern Ireland, islands and offshore postcodes

Orders to Northern Ireland, the Isle of Man, the Channel Islands, the Outer Hebrides and Shetland are sent by tracked UPS. The cost is shown at checkout or in your quote, and free delivery does not apply to these addresses.

Europe and worldwide

We ship to Europe and the rest of the world by tracked UPS, with the cost shown at checkout or in your quote. International deliveries usually arrive 3 to 7 working days after dispatch.

Dispatch times

Stock items usually leave us within 1 working day. For custom printed orders we send you a proof, usually within 1 working day of receiving your artwork, and dispatch around 3 working days after you approve it. Larger runs can take longer. You can follow the status and tracking of your order in your account.

Returns

Unused stock items in their original condition may be returned within 14 days of delivery. Please contact us before you send anything back.

Custom printed packaging is made to order and cannot be returned unless it is faulty. This covers printed bags, boxes, sleeves, stickers and labels, and boxes with your sticker applied. Check your proof carefully: once you approve it, we print exactly what it shows.

If you upload artwork for a custom order, you confirm that you own the rights to it or have permission to use it.

Damaged, faulty or missing items

If an order arrives damaged, faulty or incomplete, contact us with your order number and photos of the items and the outer packaging, and we will look into it with you.

Contact

Call +44 1204 565389, email info@3devicespackagingsolutions.co.uk or use our contact page. Our full Terms and Conditions also apply.